Smart Awards SA002 training is designed to provide operatives with the essential knowledge and practical skills required to safely access and work within underground telecommunications chambers and ducts. This qualification is widely recognised across the utilities sector and is a key requirement for those working on network infrastructure, particularly within Openreach environments.

The course focuses on safe entry procedures, hazard identification, and risk assessment when working in confined underground spaces. Candidates learn how to use access equipment correctly, maintain safe working conditions, and follow industry-approved methods for entering and exiting chambers. Emphasis is placed on understanding potential dangers such as restricted access, manual handling risks, and environmental hazards.

On completion, learners are assessed on their practical ability to carry out tasks safely and in line with industry standards. The SA002 qualification ensures operatives are competent to work in underground telecoms environments, supporting both compliance and safety while contributing to the efficient delivery of network installation and maintenance projects.


Frequently Asked Questions About

This course is ideal for anyone working in or around the external underground telecoms network, including:

Telecommunications engineers and cablers

Fibre installation and maintenance technicians

Network surveyors and assessors

Civils / utilities teams working near telecoms underground chambers

Contractors working on Openreach / PIA or similar networks

If you work on or near underground structures, ducts, chambers or operational buildings, SA002 is the recognised safety standard many clients now expect.

SA002 is a 1-day course, run as a full classroom and practical day at our Accrington training centre.

No formal qualifications are required. The course is designed for those working, or planning to work, in underground telecoms or utility environments.

Yes. SA002 is a Smart Awards qualification, widely recognised by telecoms and utilities employers, including contractors working on Openreach and PIA networks.

How long is my SA002 certificate valid for?

Yes. You’ll complete a multiple-choice written assessment and your trainer will also assess your practical performance in areas such as gas testing and cover lifting.

SA002 is the full practical underground safety qualification, including hands-on gas testing and cover lifting.

SA002a is typically an awareness-only version delivered online or in a classroom, without practical elements.

If you’ll be physically working in chambers, ducts or underground structures, SA002 is usually the required standard.

Yes, subject to having suitable facilities and equipment and enough delegates, we can deliver SA002 on your premises or at another agreed location, or you can send candidates to our North West Training Centre.

Approved & Accredited Training Provider

Utilities Training Limited (www.utilities.training) is a leading UK vocational training provider based in the North West, delivering high-quality, industry-recognised courses across a wide range of sectors. Specialising in street works, confined spaces, IPAF, NPORS, EUSR, and Smart Awards, the company is committed to equipping individuals and businesses with the skills needed to work safely and compliantly. With experienced instructors, modern facilities, and a strong focus on practical, hands-on learning, Utilities Training Limited has built a reputation for excellence, reliability, and supporting workforce development across the utilities and construction industries.